Frequently Asked Questions

Everything you need to know about shopping with Houndsy.

What is the Houndsy shipping policy?

We offer standard shipping on all orders, typically arriving within 5-7 business days. Express shipping options are available at checkout for those who need their fashion fix faster.

How do I return or exchange an item?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our online portal to generate a prepaid return label and start your exchange or refund process.

How can I find my perfect fit?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Houndsy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are Houndsy products sustainably made?

We are committed to ethical fashion. 80% of our current collection is made from recycled or organic materials, and we work exclusively with certified fair-trade manufacturers.

Can I track my order once it has shipped?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.